Christmas 2019 - Returns Policy Extended till 31st January 2020
For Christmas season 2019, we have extended the returns window until 31st January.
We offer a simple 30 day returns policy, from the date on which you receive your items, provided items are in good resaleable condition.
This applies to both UK and International customers.
FREE UK RETURNS
We offer free complimentary returns within The United Kingdom via Royal Mail or DHL.
Please make sure your items are returned new, unused and with all der ZEITGEIST™ and designer garment tags still attached. Unfortunately, returns that do not meet our policy cannot be accepted.
To arrange a return within the UK please complete the request form here.
Please ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
We will take care of the rest.
International returns are handled by international couriers.
Please make sure your items are returned new, unused and with all der ZEITGEIST and designer garment tags still attached. Unfortunately, returns that do not meet our policy cannot be accepted.
To arrange a return please complete the request form here.
Please ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page. We will take care of the rest.
You will be responsible for paying the shipping costs for returning your item. If you receive a refund, the cost of return shipping, which is the same as the cost of shipping to your country, will be deducted from your refund.
Your refund will be automatically credited to the original method of payment.
Original shipping charges are non-refundable.
If your order has been sent to a destination within the EU, all sales taxes will be refunded.
Outside the EU, customs duties and sales taxes are non-refundable through der ZEITGEIST™. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that refunds can take up to 10 working days to credit into your bank account due to varying processing times between payment providers.
RETURNS TERMS & GUIDELINES:
Please take care trying on items as all products must be returned in a new and unused condition with all der ZEITGEIST™ and designer garment tags still attached.
Please handle light-coloured bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.
Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance, nail polish and aerosols are final sale and cannot be returned due to transport restrictions.
Lingerie & Swimwear
Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
Limited-Edition Products and Books
As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.
Technology products should be returned in the original packaging.
Please note that magazines purchased from der ZEITGEIST™ are non-returnable.
Gift cards and downloadable software products are non-refundable.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, then please e-mail firstname.lastname@example.org to resolve your query.